Frequently Asked Questions
Everything you need to know about our premium hair extensions and care products.
What materials are your dreadlock extensions made from?
We offer both 100% ethically sourced human hair extensions for a natural look and high-quality synthetic fibers for vibrant colors and durability.
How long does shipping take for custom orders?
Standard orders ship within 3-5 business days. Custom handmade sets require 7-14 business days for production before being dispatched via tracked shipping.
Can I wash my dreadlocks while wearing extensions?
Yes, you can wash your hair as normal. We recommend using residue-free shampoos and avoiding heavy conditioners on the attachment points to prevent slipping.
What is your return policy?
For hygiene reasons, extensions can only be returned within 30 days if the security seal is unbroken and the product is in its original packaging.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I choose the right color match?
We recommend viewing our digital color chart in natural light. If you are unsure, you can email our support team a photo of your hair for a professional recommendation.